Nature of Digital Products
Every item sold here — fonts, templates, presets, ebooks, PDFs, and design assets — is a digitally delivered product. Understanding this distinction is essential before you buy.
Instant Access
Products are accessible for download immediately after payment is confirmed — no shipping delay, no physical handover.
Technically Non-Returnable
Unlike physical goods, a downloaded digital file cannot be "returned." Once on your device, we have no way to verify its deletion.
Acknowledged at Checkout
You are required to check a consent box confirming you have read and accepted this no-refund policy before your order is placed.
No-Refund Policy
All sales of digital products are final and non-refundable once the download link has been generated or accessed.
All Sales Are Final
By completing purchase, you acknowledge that no refund will be issued after the download link becomes available, regardless of circumstance. The following are explicitly not accepted as grounds for a refund:
"I changed my mind"
Buyer's remorse after purchase is not a valid basis for a refund under any circumstances.
"It wasn't what I expected"
Full previews, descriptions, and specifications are provided before checkout. You are responsible for reviewing them.
"I didn't know the price"
Pricing is displayed clearly at checkout. There are no hidden fees or charges added after payment.
"I already bought this before"
Duplicate purchases are the buyer's responsibility. Always check your order history before placing a new transaction.
"I forgot to cancel"
All purchases are one-time transactions. No automatic subscriptions exist unless explicitly stated on the product page.
"It doesn't work with my software"
Software requirements are listed on each product page. Compatibility is the buyer's responsibility. See Section 07.
Exception: Defective Files
We stand behind our products. There is one circumstance in which we will provide a remedy.
File Verified as Corrupt or Unopenable
If the file you downloaded is proven to be technically defective — not due to software incompatibility or user error — we will offer one of the following resolutions at our discretion:
Replacement File — we re-deliver a verified, working copy of the same product at no additional cost.
Store Credit — full credit applied to your account for future use. A cash refund is issued only if replacement is technically impossible and no suitable alternative exists.
This is not an automatic refund. All claims are reviewed and verified before any resolution is issued. Unsubstantiated claims will be declined.
Claim Procedure
To submit a defective file claim, follow these steps exactly. Incomplete claims will not be processed.
Contact Us Within 48 Hours
Claims are accepted only within 48 hours of the download link first becoming available. Claims submitted after this window are ineligible and will not be reviewed under any circumstances.
Email: admin@nazhak.com
Provide Complete Documentation
Your message must include all of the following: (1) order number, (2) product name, (3) screenshot or screen recording showing the error, (4) software name and exact version, (5) operating system. Claims missing any of these will be automatically declined.
Incomplete submissions will not receive a response.
Verification Period
Our team will test the reported file in a matching environment within 2–3 business days. You will receive a response by email regardless of the outcome.
Resolution Issued
If the claim is validated, we will deliver a replacement file or store credit as agreed. Our determination on each claim is final and binding. No further appeals will be entertained once a decision has been communicated.
Chargebacks & Payment Disputes
We respect the dispute mechanisms provided by payment platforms, but abuse of these processes is taken seriously.
Contact Us First — Mandatory
By placing an order, you agree to contact us directly and allow 3 business days for resolution before initiating any dispute or chargeback with your payment provider. This is a binding condition of purchase.
Evidence We Will Submit
For every dispute opened, we will provide the payment platform with: full transaction logs, download logs (timestamp, IP address, device), a screenshot of the no-refund consent checkbox completed at checkout, and the complete communication history. This documentation is typically sufficient to resolve disputes in our favour.
Fraudulent Chargebacks
Any chargeback found to be fraudulent — where a buyer claims non-receipt while download logs confirm the file was accessed — will be reported to the payment platform as a policy violation. This may result in account suspension or restriction by that platform. We reserve the right to pursue recovery of all fees incurred as a result.
Order Cancellation
Cancellation is only possible in a narrow window before fulfilment occurs.
✅ Cancellation Permitted
You may cancel only if: (1) payment has not yet been confirmed, or (2) the download link has not yet been generated or sent. Contact us immediately if either condition applies.
🚫 Cancellation Not Possible
Once the download link is available — whether or not you have clicked it — the sale is complete and cancellation is not permitted under any circumstances.
Product Compatibility
Technical requirements — including required software and minimum versions — are listed on every product page. Verifying compatibility before purchase is entirely your responsibility.
Incompatibility Is Not a Defect
If a product does not function because your software does not meet the minimum requirements stated on the product page — including using an outdated or unsupported version — this does not constitute a product defect and is not eligible for any form of claim or remedy.
Ask Before You Buy
If you are uncertain whether a product is compatible with your setup, contact us before purchasing. We are happy to clarify. Compatibility questions raised after purchase cannot serve as a basis for any claim.
Final Authority
Our decisions on all claims and disputes are binding and conclusive.
This policy does not override statutory rights granted to consumers under applicable law in your jurisdiction. Where mandatory consumer protections apply, those rights are preserved to the extent required by law.
Transparency. Trust. Digital Products.
Last updated: July 28, 2026
Questions about this policy?
Contact us before you buy